Job expirat
Key Role Tasks and Activities:
• Act as a customer and internal point of contact for assigned contracts
• Responsible for the effective co-ordination of external / internal queries / escalations
• Support of asset management database to agreed data quality levels
• Responsible for co-ordinating end to end MACD Move Add Change Delete
o Liaise between customer and Xerox Supply Chain and logistics teams.
• Maintain Process and Procedure manual
• Service Improvement Planning including Root Cause Analysis
• Co-Ordinate and gather Financial data for monthly billing reconciliation
• Contribute to the P&L performance through cost control and innovation
• Provide necessary support for contract change management
• Maintain customer relationships
• Other duties as required
• Excellent communication skills
• Excellent organizational skills
• Problem solving skills
• Project Management training (Basic)
• Good knowledge of Microsoft Office Products
o XL
o Word
o Power Point
o Outlook
o Visio
• Proven track record in the delivery of high quality customer service
• Proven ability to work as part of a flexible fast changing environment
• Fluent English and French;
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
