Job expirat
Pentalog is a leading European Software Services company, operating internationally in Romania, France, Moldova, Vietnam and Germany. The company employs over 700 engineers and IT experts who work in a very dynamic, multicultural working environment, where your talents and ambitions are recognized and rewarded and where you will have plenty of opportunities to develop as an individual and as a professional.
We are currently extending our team and we are looking for 1st and 2nd Level support profiles for one of our clients an online designer furniture retailer
The project:
The client's Enterprise Resource Planning platform is responsible for the company's back-end logistics. It was designed for tracking furniture items as they move from factories in the Far East to finally arrive at various countries in Europe in to either get matched up with customer orders made through the website, or sent to warehouses.
The business model hinges on selling a large proportion of the products as they are on a ship which is just about to dock at the customer's country, requiring a fine real-world algorithmic balancing act to ensure optimal functioning of the ERP system, which is critical to the business. The ERP is based on an open source framework called Odoo (OpenERP), a logistics framework very similar to Django web framework.
Main responsibilities:
Level 1 & 2 support for the client's ERP’s users : receive users requests, identify the problem, take actions to resolve it (launch scripts, do once again some operations) or, if not possible, transfer it to the technical team in order to fix the issue
Understand very well the client's business, the ERP system and all its interactions with other systems and initiate and maintain a knowledge base in order to facilitate new users integration and to reduce the volume of the needed support on a long term
We expect from you to have:
Technical support background (1st and 2nd level of support)
Sql, Oracle – knowledge of using and debug (a plus)
Capable of being responsible for time and task management
Customer-oriented attitude and strong team player
Problem solving attitude
Strong level of English
Proactive attitude
What we have to offer:
Attractive salary package
International working environment;
Personal development plan;
Meal tickets;
Private health insurance.
Cu o prezenta activa pe piata romaneasca din 1999 si 5 agentii (Brasov, Bucuresti, Iasi, Sibiu si Cluj), Grupul Pentalog a inregistrat an dupa an cresteri semnificative.
2011 a insemnat trecerea pragului de 700 de angajati si o cifra de afaceri de 21,5 mil euro.
Oferta Pentalog este organizata in jurul a 2 linii de business: Information Systems (dezvoltarea si organizarea sistemelor informatice) si Embedded Systems (activitati R&D, CAD/CAE). Proiectele realizate imbina de o maniera optima prestatiile locale cu cele nearshore/offshore.
Avand peste 55 de clienti activi, Pentalog se afirma ca o companie internationala, cu clienti in Germania, Romania, Franta, Belgia, Olanda, Elveţia, SUA, Bulgaria, Republica Moldova, Ucraina, Maroc, Vietnam, Israel etc.. In prezent sunt in desfasurare peste 70 de proiecte in arii de activitate diverse. Clienţii Pentalog sunt din domeniul financiar-bancar, editori de software, e-commerce, distributie si logistica, industrie, telecomunicatii, turism, energie, sanatate sau social.
Sustinerea activitatilor de inovare in tehnologii informationale a fost concretizata prin crearea PentaLabbs, primul incubator privat franco-roman, complet operational din 2011. Pentalabbs asociaza excelentei tehnologice excelenta business, in cadrul unui demers pilotat de catre adevarati experti, actionand ca un multiplicator al fortei, vitezei si determinarii cu care ideile inovante pot fi dezvoltate, cu scopul de a concretiza produsele si serviciile IT de maine.
Forta Pentalog vine si din faptul ca 92% din capitalul companiei este detinut de catre angajati. 16 romani, 17 francezi si 3 moldoveni.
In 2011, pentru al 3lea an consecutiv, am fost prezenti in clasamentul Deloitte Technology Fast 500, pentru zona EMEA, cu +371% crestere inregistrata intr-o perioada de 5 ani.
In contextul unui obiectiv de ameliorare continua, Pentalog acorda o atentie deosebita activitatilor de formare interna (atat cu formator interni cat si externi), cat si integrarii de stagiari, in cadrul programelor de parteneriat cu universitatile de prestigiu. Aceste activitati sunt grupate in cadrul departamentului numit Pepiniera Pentalog.
Programul de stagii se adreseaza studentilor in anii terminali care doresc sa acumuleze o prima experienţa tehnica, cat si tinerilor absolventi care incep cariera profesionala si beneficiaza de cursuri de formare profesionala specifice.
In 2011, bugetul alocat pentru activitatile Pepinierei a fost la nivelul de 1 mil euro, numarul de zile de formare efectuate in 2011 inregistrand o crestere importanta de 58% fata de anul anterior.
Pentru mai multe detalii, accesati: www.pentalog.ro si www.pentalog.tv (postul nostru de televiziune intern, care realizeaza productii video corporate si emisiuni pe teme variate si complexe).
