Job expirat
Provides technical advice and support to system end users experiencing issues by resolving or conferring with the appropriate technical or systems personnel using a ticketing system and HRIS shared mailbox. Systems involved are mainly web-based, but not limited to.
Responsible for checking Production’s requirements and deadlines are met.
Assistance on procedural, program and training materials. Works with users to ensure successful system usage; may assist in user training onsite.
Maintains expert knowledge and compiles information into recommendations and analyses.
Execute tasks related to user account administration, user creation, password reset and user account review procedures and audits.
Bachelor’s degree in a related technical field or equivalent work experience.
Minimum 2-4 years of progressively responsible related technical experience: user account administration, IT troubleshooting and IT knowledge sharing.
Excellent Customer Service, Call Center or Help Desk orientation.
Strong communication, analytical, interpersonal skills required, problem solving capabilities, used to understand end-user needs.
Exposure to Web-based application required. Experience in Workflow technologies, PeopleSoft and SAP desirable.
Experience with Learning applications such as Cornerstone and/or PeopleSoft Enterprise
Learning Management
Experience in multi-cultural, international, dynamic environments highly desirable
English fluency is a must.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
