Job expirat
The role : Technical Helpdesk Analyst
Primary Duties and Responsibilities :
• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• Provides functional or task leadership
• Coordinates special projects and system upgrades
• Briefs customers and/or management on the status of resolution efforts
• Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
• Recommends system or process improvements, including procedures, training, and enhanced documentation
• All other duties as assigned
Background, skills, experience and qualifications
• IT technical graduate or any related IT studies
• Fluent English is a must (spoken and written).
• At least 6 months of experience working on an IT helpdesk organization
• Supporting Windows 7 operating system experience would be a plus
• Any Microsoft technical certification will be good but not essential
• Knowledge of the following technologies/components:
o Windows 7
o Windows 8
o LAN switches
o Any heldpesk ticketing system
o Computer Hardware component identification/ installation / configuration
• Able to work as team member is a must
• Willing to learn
• Patience
• The candidate will be a member of a helpdesk organization in multinational company.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
