Job expirat
Fond of Open Source values and ready to contribute to the success of XWiki?
If:
* you enjoy breaking down complex problems, search for their roots and for solutions
* you feel happy when you fix the issues and you are able to offer help to the others
* you look forward to work with a wide range of customers from different countries, with different activity backgrounds united by XWiki
* you are eager to see projects reach the quality levels expected from world-class software
* you feel the need of embracing new challenges every day
* you are passionate about different areas: development, infrastructure, consulting and customer services
* you feel at ease both in English and in French
Then YOU are up for the challenge! Join us within our international team!
Responsibilities
Integrated in our Support and Quality Assurance team, you will support our customers in the usage of the projects developed on top of the XWiki Platform. You will have the following missions:
* troubleshoot, diagnose and resolve issues reported by the XWiki customers
* provide support and technical solutions to our clients (via our customer portal, mail, instant messaging, phone)
* create, modify and enhance the XWiki documentation and the support knowledge base
* improve support tools and processes
* have a good understanding of the XWiki product and of the client environments
* log bugs and improvements in Jira
* fix bugs and learn various things about development
* ensure the highest quality of customer service
Required technical skills
* experience with troubleshooting and with bug-tracking tools (Jira, Bugzilla etc.)
* good knowledge of Open Source technologies and products
* medium programming / scripting skills and experience in working with databases
* working knowledge of web technologies (HTML, XML, Javascript, CSS, HTTP)
* familiarity with web server configuration (Apache Web server, Servlet containers)
* knowledge of the software development cycle
Other expected skills
* your verbal and written English skills allow a fluent communication with the international team
* French skills are needed also
* ability to multi-task, self-motivation and eagerness to learn
The way we work
At XWiki you'll work with us in a fast-paced, international environment. Our commitment to Open Source values is reflected in our company's culture and you'll be a key element in building the next generation wiki, learning from a wide community of smart developers. XWiki fosters a collaborative work environment in which innovation and initiative are highly appreciated.
Additionally we offer:
* a friendly and enthusiastic team
* relaxed environment
* flexible work schedule with the possibility of working from home
* competitive salary and bonuses based on performance
* our benefits package includes: meal tickets, private medical insurance, spa & sports subscriptions
* team activities and team building events
* refreshments and fruits on the house
Interested in becoming an XWikier? Send us right now your application at jobs@xwiki.com!
XWiki provides wiki-based professional solutions that answer all collaboration needs of organizations and services (development, support, training, consulting and hosting). The XWiki project offers a generic platform for developing collaborative applications using the wiki paradigm. All XWiki software is developed in Java and under the LGPL open source license.
Learn more about working at XWiki by visiting the following link: http://www.xwiki.com/en/
