Job expirat
The role:
WFM Report Analyst – VBA works within Global WFM Analytics team. We work at developing and securing uniformity and standardization of processes, way of working and skills. All aligned with the COPC standard.
Responsibilities of the WFM Analytics include development and maintenance of reports and tools for the Global WFM teams, Reporting & Analytics on target KPI’s and Functional Solutions Support.
Purpose of the position:
The (Further) design and development, implementation, and standardization of processes, reporting, tools and methodologies to Xerox and COPC Standard and doing analysis on the WFM process and KPI development, aiming to secure the quality and continuity of the WFM process and Best Practice Sharing (within the department).
Primary Duties and Responsibilities:
• Keep process, procedure, formats and policy documentation up to date and manage the related content (platform)
• Deployment and customizing of solutions and formats supportive for Forecasting, Capacity Management, Scheduling, Traffic and COPC compliancy. Initiate, support, coordinate and execute WFM Analysis and improvement projects.
• Support WFM Processes of data transfers and KPI calculations Actively participate in and Best Practice Sharing within the WFM team
• Performs all other duties as assigned
Critical Technical & Behavioral Skills/Qualifications:
• Higher Vocational / University level, preferably process management, economics, econometric, logistics or mathematics
• Advanced Excel experience, including advanced VBA/Macros, preferably also other programming experience is a must.
• Advanced Analytical and Mathematical skills
• Problem orientation (exploring, investigating)
• Initiative towards self-learning and development
• Problem analysis (identification, dissection, definition)
• Applying the right data analysis and methods
• Punctual and accurate work methods
• Knowledge of process, change, improvement or quality management
• Advanced Written and verbal communication skills (included English)
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
