Job expirat
The role
The WFM Report Analyst – VBA works within the WFM Global Center of Expertise hierarchically located under the Manager WFM Global Center of Expertise.
In addition, the WFM Global Centre of Expertise is the authority to ensure high quality service and continuous improvement. We work at developing and securing uniformity and standardization of processes, way of working and skills. All aligned with the COPC standard.
Responsibilities of the WFM Global Centre of Expertise include Training & Development, Quality Management & Control, Innovation & Improvement, Mobilization / Transition / Implementation, Reporting & Analytics and Functional Solutions Support.
Purpose of the position
The (Further) design and development, implementation, and standardization of processes, reporting, tools and methodologies to Xerox and COPC Standard and the development and deployment of a WFM WOW and doing analysis on the WFM process and KPI development, aiming to secure the quality and continuity of the WFM process and Best Practice Sharing (within the department).
Primary Duties and Responsibilities:
Development, improvement and implementation of (new) processes, procedures, policies, standards and ways of working within the WFM department
Performing and/or supporting during (internal) COPC audits regarding the WFM Processes Implementation (new) projects, and teams
Keep process, procedure, formats and policy documentation up to date and manage the related content (platform)
Initiate, support, coordinate and execute WFM improvement projects and WFM team development
Deployment and customizing of solutions and formats supportive for Forecasting, Capacity Management, Scheduling, Traffic and COPC compliancy
Actively participate in and enable or organize Best Practice Sharing
Development of solutions and formats supportive for Forecasting, Capacity Management, Scheduling, Traffic and COPC compliancy
Performs all other duties as assigned
Critical Technical & Behavioral Skills/Qualifications:
Higher Vocational / University level, preferably process management, economics, econometric, logistics or mathematics
Minimal 2-3 years of experience on WFM (and COPC) and/or reporting/analytics related
Advanced Excel experience, including advanced VBA/Macros, preferably also other programming experience
Applying the right data analysis and methods
Punctual and accurate work methods
Ability to work in a stressful environment
Knowledge of process, change, improvement or quality management is a must
Initiative, expertise
Problem analysis (identification, dissection, definition)
Ability to design and write improvement plans
Coaching/Management skills
Communication of complex material in different ways
Advanced Analytical and Mathematical skills
Advanced Written and verbal communication skills (included English)
Problem orientation (exploring, investigating)
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
