WFM Trainer

RESPONSABILITATI

The role

The WFM Trainer works within the WFM Global Center of Expertise hierarchically located under the Manager WFM Global Center of Expertise.
In addition, the WFM Global Centre of Expertise is the authority to ensure high quality service and continuous improvement. We work at developing and securing uniformity and standardization of processes, way of working and skills. All aligned with the COPC standard.
Responsibilities of the WFM Global Centre of Expertise include Training & Development, Quality Management & Control, Innovation & Improvement, Mobilization / Transition / Implementation, Reporting & Analytics and Functional Solutions Support.

Purpose of the position

The development, management and distribution of knowledge content within WFM, with the aim of securing the knowledge level and the continued development of knowledge and skills among the members of the WFM department

Primary Duties and Responsibilities:
 Development and improvement of e-learning content for (WFM) e-learnings
 Development and improvement of training programs and content for skill and knowledge training
 Providing and organizing training programs/sessions to the Global WFM Department
 Monitoring and Reporting about the progress of WFM Employees on the assigned training programs
 Responsible for the development and deployment of the KCR Job list, HPP Program and WFM Knowledge Tests
 Advice to WFM Managers, WFM Business Partners and WFM Supervisors about coaching and training regarding their employees
 Providing coaching or knowledge sessions to WFM employees
 Managing access rights to In Jixo Learn Platform or other by WFM used training e/-learning platforms
 Performs all other duties as assigned

The WFM Trainer performs various activities in close consultation and collaboration with other members of the WFM Global Centre of Expertise, Training & Development and the Global WFM Department and WFM Management.

CERINTE

DESCRIEREA FIRMEI

With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.