Job expirat
Purpose of the role:
He/She will be in regular contact with customers IT contacts by phone and email and internally with the asset co team.
In addition, He/She will give regular support to XPS coordinator in France for the new go live process (new projects).
He/she works efficiently with all the Xerox participants (Sales, XPS Specialist, Technical specialists & Engineers, Admin, Logistics, CSO, GCC, XPS Fleet Executive, etc,) in respect with their own scope of responsibility..
Contributes efficiently in improving customer satisfaction.
Is in charge of escalation issues and/or incidents, with GCC and/or XPS Champion. Guarantees that XPS implementation is done in good conditions, in respect with the planning agreed with his counterparts (Logistics, Sales/Presales, Technical, Admin).
Can also be a country SPOC (single point of contact) for XPS multi-country rollout (when France is a receiving country) in good coordination with the leading country.
Main responsibilities:
• Single point of contact for XPS adds contracts implementation
• Is responsible for achieving the administrative tasks required for the XPS database update (XSM), and for the GCC to have the devices in scope status
• Eases coordination & communication between the different Xerox services without interfering with their own roles & responsibilities
• Rigorously achieves the different steps required for the operational implementation of XPS, in collaboration with the GCC
• Takes part in the search for solutions when problems are identified by the Xerox stakeholders, the Customer, or Partners during the rollout of devices and services
• Works in good coordination with the Initial Care project Manager, in charge of rollout of new equipment for fleets > 20 devices
• Contributes to the Go-Live preparation, in support of the GCC
• Identifies and manages project risks in collaboration with the XPS Specialist
• Creates all project rollout deliverables (for new projects > 10 devices)
• Ensures proper handover to the Local Delivery Center which will then assume the steady state activities after GCC escalation
• Customer oriented
• Adaptability & flexibility
• Oral & written communication skills & ease in French and English
• Sense of organization & rigor
• Dynamic & self disciplined to manage and follow the project actions
• Positive attitude & team spirit
• Ability to work with a virtual team
• Fluency in French & English
• Good level of Excel
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
