Job expirat
Fantastic opportunity to excel in your career within a dynamic, multicultural environment. Join a multinational company as the primary point of contact for the escalation of technical issues on all customer document related equipment.
We are looking candidates with English and German/ Finnish/ Danish/ Norwegian/ Dutch.
Only English and one of the mentioned language is required per candidate.
Primary Responsibilities:
Be the primary country contact for customer on all escalations
Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
Invite customer to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
Facilitate or escalate customer issues and complaints, both internally and externally
Coordinate all consumable calls.
Coordinate all Break/Fix calls in order to enable dispatch of client & Multivendor
engineers to customers
Liaise with Various Helpdesks & Third Party Service Providers escalating through these avenues to close
Flexibility to take on additional tasks as directed by Team Lead
Validate Customer details and requirements on data entry, categorize and deal with
appropriately
Maintain accurate database information
Obtain call closures details on all dispatched calls
Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
Proven record of delivery of excellent customer service with a minimum 6 months
experience in multicultural customer service Call Centre environment
Able to demonstrate effective interactive skills and ability to work as part of a team
Able to communicate with accuracy and clarity both verbal and written
Able to control interactions with customers using persuasion and influencing skills
Fluency in English, and market language required
Aptitude for understanding and solving problems in a methodical and logical manner
Willing to assume responsibility for customer problems
Able to maintain and project a helpful and courteous attitude in any circumstances
Resilient under pressure and adaptable to unseen work demands
Additional Role Requirements:
Flexible attitude towards working patterns including early starts, & Bank Holidays
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
