Job expirat
Roche is a global and prestigious healthcare company, delivering innovative diagnostic and therapeutic products and significant benefits to patients and healthcare professionals – from early detection and prevention of diseases to diagnosis, treatment and treatment monitoring.
The company has two strong core businesses: pharmaceuticals and diagnostics.
For the Regional Customer Support Center based in Milan that provides customer care and product support to Diagnostics product lines to clients in Italy, Slovenia, Romania, Switzerland we are looking for:
Product Specialist
Job Responsibility:
- Deliver first in class customer support to Romanian clients on technical and application issues.
The Role:
- Handling of Customer and Staff inquiries by phone and in written form.
- Service activity on site and support to Sales Representatives.
- Support for new Products launch in the country.
- Processing customer inquiries and problem solving.
- Identification of product quality issues and escalation to next level of competence.
- Application of Remote Service for customer support
- Conducting initial customer and internal specialists training on instruments.
- Handling of simple customer complaints
Required qualifications:
- Scientific background, preferably a Biology, Biotechnology or Biomedical Engineering Degree or PhD
- Qualification as laboratory technician or medical technical assistant
- Some experience in medical, technical environment by working in customer service or working experience in a medical laboratory
- Languages: Romanian native speaker and good knowledge in written and spoken technical English. Ideally some understanding of Italian.
Personal and social competencies:
- Problem solving, good ability to analyse and diagnose
- Good interpersonal skills, customer orientation
- Ability to work in team
- Willing to relocate
Location: Milan, Italy
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