Job expirat
The Lovlan Group requires a Course Coordinator with excellent skills in English, to provide support to our growing team in the UK, Europe, Australia, Canada and USA.
The job will require remote work (i.e. working from home) and the successful applicant will be working under direct supervision from our headquarters in the UK. You will need to possess a very good command of the English language. You will also need to be highly organised, have an excellent telephone manner and a good command of Microsoft Office Suite. The job requires access to a computer and good broadband internet connection. Willingness to work flexible hours, especially early mornings/late evenings would be an advantage.
Responsibilities
Organising and coordinating at least 30 courses per month primarily for, but not exclusively, corporate clients from the moment the course is passed from the Sales team. This includes coordinating the schedule of the client, researching the needs/motivation of the client, communicating the needs of the clients to the teacher, coordinating teacher search with teachers’ department and where appropriate use Academic advice, conduct surveys using Survey Monkey, prepare proposals, deal with paperwork.
Seek and manage customer’s feedback in accordance with company policy.
Generate sales in line with targets set by management through re-bookings and referrals, by developing strong relationships with existing clients.
Be up-to-date and knowledgeable on company products and the extent to which products can be tailored to the client’s requirements. Successful candidate will require to proactively familiarise themselves with new offers and suggest them to the clients.
Knowledgeable about company’s client database and where appropriate promote it to the customers.
Coordinating duties with Sales and Teachers departments.
Actively suggest sales, marketing and customer services initiatives and participate in company projects.
Conduct client motivation research on a quarterly basis and come up with new ideas on product and services.
Collect clients feedback and send it to the coordinator which will be uploaded onto the website.
Reporting to management on a daily basis.
Skills: Fluent spoken/written English and preferably speak at least one other language Excellent phone manner
Excellent PC (Microsoft Office & internet) skills Strong organisational skills
Capable of analysis and good attention to detail
Knowledge and experience: Proven customer service experience (at least 18 months)
Experienced in marketing (at least 12 months) University degree
Administrative experience (at least 12 months)
Behavioural competencies: Customer service orientation Flexibility Team working
Ability to work under pressure and deliver results
Desirable:
Experience in working in educational environment Experience in working in an international team
Sales experience (at least 24 months)
Hours/Holidays: Monday to Friday, 9.30am-6pm UK time/1pm-9.30 pm UK time/2pm-10.30pm UK time, one hour for lunch, 31 days paid holiday (including public holidays)
Trial period: 6 months
If you are interested in joining a growing company, and feel confident that you can work well remotely, please send your CV and a covering letter in English to Gabriela Pascuali (please include the following subject line: Course Coordinator).
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