Job expirat
- Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to employees according to established policies and management guidance. Recommends changes to unit or sub-unit policies.
-Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations' effective achievement of objectives
- Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action
- Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements.
- Frequently interacts with functional peer groups. Interaction normally requires the ability to gain cooperation of others
-. Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
-Provides direct supervision to individual contributors and/or subordinate supervisors. Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems
- Directs and controls the activities of a broad functional area through several department managers within the company. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- The primary point of contact between Xerox and its clients based in Oradea
- Will be held responsible for delivering both quality and quantity of services as agreed with the different clients
- Will support the Team Leads in their activities, making sure the management team is motivated and performing well
- Might need to travel between the 2 sites as well as at the clients location for deep dive into the process
Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. All other duties as assigned.
We are looking to fill this position as soon as possible. Please apply only in the nature specified.
We thank everyone for applying, however only successful candidates will be contacted for an interview.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
