Job expirat
For one of our projects in Oradea we are looking for a Telesales Manager for our outbound sales and perhaps in the future inbound sales and service in the telecommunications industry. You are responsible for the operational activities for the project. With your enthusiasm and passion you coach and motivate your Team Leaders.
You manage all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards and create an account plan.
Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs.
Responsibilities:
• Provides direction to employees according to established policies and management guidance. Recommends changes to unit or sub-unit policies.
• Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action
• Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements.
• Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
• Provides direct supervision to individual Team Leaders.
• Steers on all the different KPI’s and knows how to influence them.
You will be responsible for delivering both quality and quantity of services as agreed with the client
You will be supporting the Team Leads in their activities, making sure the management team is motivated and performing well.
We are looking for an experience leader/manager. So we ask at least 3 years of experience in a role as manager (preferred within a Contact Center environment.)
• Analytical skills
• Coaching skills
• Strong leadership skills
• Fluent English speaking and writing
• Fluent Romanian speaking and writing
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