Job expirat
Managing the team of 30+ multilingual IT Advisors supporting mainly Microsoft products, Managed Client Devices, Messaging and Collaboration services etc.;
Conducting the operational activities;
Ensuring high quality of delivery of services;
Guarantee that the newly introduced or changed services are fully supported by the team;
Ensuring financial and operational KPIs are met for requests and incidents and SLA achievements are on target;
Developing future growth plans and strategy of Service Desk in Poland;
Reassuring that global strategy and programs are implemented;
Developing and maintaining ongoing training plans for team members;
Coaching and people management.
At least 3 years of experience of working at team leading / management position (leading teams of 30+ members);
Knowledge of service desk and workplace support environment (KPIs, SLA, ITIL, incident management);
Very good knowledge of English (at least at B2/C1 level);
Knowledge of German or French is a must because of cooperation with multilingual team members;
Ability to establish excellent relationships with internal and external customers;
Proactive attitude at all levels of operational and strategic tasks;
Coaching skills and experience;
High communication skills;
Ability to travel abroad;
Knowledge of ITIL methodology supported by certificate.
Competitive salary package according to candidate’s knowledge and competences;
Extra financial bonuses – twice a year + awards for individual goals;
Wide package of certified trainings and development programs;
Language courses;
Private medical care and life insurance;
Multisport card;
Relocation support;
Great friendly atmosphere.
Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.