Job expirat
Do you demonstrate strong leadership skills?Do you speak French or German?
Join the company titled one of the best employer in Poland and pursue your career in international IT environment.
Come to the thriving city in the center of the country which offers not only picturesque views but also various entertainment activities and cultural events.
We are looking for candidates interested in the position of
Service Desk Manager with German or French language
You will be responsible for:
* Managing the team of 30+ multilingual IT Advisors supporting mainly Microsoft products, Managed Client Devices, Messaging and Collaboration services etc.;
* Conducting the operational activities;
* Ensuring high quality of delivery of services;
* Guarantee that the newly introduced or changed services are fully supported by the team;
* Ensuring financial and operational KPIs are met for requests and incidents and SLA achievements are on target;
* Developing future growth plans and strategy of Service Desk in Poland;
* Reassuring that global strategy and programs are implemented;
* Developing and maintaining ongoing training plans for team members;
* Coaching and people management.
* At least 3 years of experience of working at team leading / management position (leading teams of 30+ members);
* Knowledge of service desk and workplace support environment (KPIs, SLA, ITIL, incident management);
* Very good knowledge of English (at least at B2/C1 level);
* Knowledge of German or French is a must because of cooperation with multilingual team members;
* Ability to establish excellent relationships with internal and external customers;
* Proactive attitude at all levels of operational and strategic tasks;
* Coaching skills and experience;
* High communication skills;
* Ability to travel abroad;
* Knowledge of ITIL methodology supported by certificate.
* Competitive salary package according to candidate’s knowledge and competences;
* Extra financial bonuses – twice a year + awards for individual goals;
* Wide package of certified trainings and development programs;
* Language courses;
* Private medical care and life insurance;
* Multisport card;
* Relocation support;
* Great friendly atmosphere.
Other notes
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Romanian language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.