Process Associate for IT HELPDESK, level I

RESPONSABILITATI

Taking calls on the above mentioned languages of any priorities
• Handling emails / webcases , translating them into the appropriate language, depending on customer requirements
• Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status
• Troubleshooting IT problems according to the Standard Operating Procedures and previous trainings
• Sharing knowledge case with the team
• Creating Standard Operating Procedures
• Training new associates and cross-training existing associates
• Attending training sessions
• Administrative work for helpdesk needs
• Arranging working schedule with collegues flexibly, according to business needs

CERINTE

DESCRIEREA FIRMEI

Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.