Job expirat
Role Purpose:
•Provides operational support to Managers and employees: development of reporting for Sales and Online agents, Database management, tools and process support, local interface with Central Sales Ops for commissions.
•Undertakes analyses of data to support the team
•To provide service in an Inbound or Outbound programme on behalf of a client, using a live web chat tool, telephone or any other means of communication, for the following activities: customer service and information provision, lead qualification and generation in compliance with the group’s Quality system and procedures set by the client.
Key Accountabilities:
•To manage all customer and/or prospective customer enquiries via live web chat, email outbound and inbound phone calls
•To provide a high level of customer service to meet the customer needs , with follow up and escalate where required
•To provide product and service information to customers
•To contact customers and/or prospective customers in order to present our clients’ products/services and validate customers needs and qualify lead
•Follow up on customers (by live chat, mail, e-mail or telephone) and the services
•Prepare and maintain Reports on the key Sales and MKTG performance indicators
•Follow up of the Commissions application with Central Sales Ops team
•Sales and MKTG databases management
•Sales Ops Support for the processes and tools
Role requirements
• 5+ years experience in Sales Operations, marketing , product marketing and /or business development
• Experience of marketing/sales to SME sectors via direct and indirect channels working within the IT or telecoms industry
• Experience of working and managing cross-functional projects
• Excellent corporate/commercial understanding of business and financial issues
• Demonstrable understanding of key business drivers for partners, resellers, fixed telecoms operators, and SME customers
• Excellent communication and interpersonal skills
• Must be creative, have imagination and inventiveness to generate new ideas and implement these to the benefit of the business
• Sound understanding of current global marketing initiatives / approaches
• Excellent communication and interpersonal skills
• Flexible approach and an ability to operate effectively with uncertainty and change
• Ability to work well under pressure and meet tight deadlines
• Self motivated and an ability to drive virtual teams to meet objectives
• Good competence in MS Office; Excel
• Sound technical knowledge of voice data and managed services
Qualifications
• Technical or Business related Degree
• Good knowledge of English grammar and spelling as well as a good knowledge of at least one other language :Italian, English and Spanish
Colt Romania is a proactive technology company, focused on designing, implementing and managing Information Technology. Since 2006 it is constantly extending its IT experience and focusing on strengthening relations with its customers and partners. Headquartered in Sibiu, one of the fastest developing cities in Romania which yields great opportunities through its strategic location,Colt Romania looks promising in raising its standards to the same European level. Therefore we are a subsidiary of Colt, Europe’s leading information delivery platform. Colt is Europe’s leading information delivery platform, enabling its customers to share, process and store their vital business information.
An established leader in delivering integrated networking and IT managed services to major organizations, midsized businesses and wholesale customers, Colt operates a 19-country, 25,000km network that includes metropolitan area networks in 34 major European cities with direct fiber connections into 17,000 buildings and 19 Colt data centers. In 2010, the Colt Data Center Services business was launched to deliver innovative high quality modular data centers which are rapid to deploy and power efficient.