Job expirat
Providing support to clients regarding technical issues: password reset, internet connectivity issues, emailing options etc.;
Logging remotely to client’s computer and help them solve software issues;
Documenting issues that you deal with on a daily basis into the ticketing system;
Troubleshooting hardware, software and network related issues;
Escalating problems to the next level of support when necessary;
Help the client with all the necessary information.
*The job are located in Targu Mures or Sibiu.
GERMAN – advanced level and ENGLISH knowledge – at least medium level;
Motivation for learning new information;
Ready to acquire new skills (communication skills, technical skills etc.);
A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
Willingness to help people in having continuity in their computer-based activity;
Previous successful customer service experience is considered an advantage;
Strong written and oral communication skills;
Able to communicate problems/issues to customers in a non-technical manner.
Attractive salary package;
Contract for unlimited period of time;
27 days Annual Vacation;
Massage sessions;
Relaxation room (football table, ping pong, board games);
IT and Soft skills trainings provided by specialists;
Opportunity to develop your career – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
Friendly, fun and young team.
e: recrutare@jobpartner.ro
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