Job expirat
Role purpose:
• Provides Telemarketing operational support to the BU’s; Database management, tools and process support,
• Provides telemarketing services in an outbound capacity on behalf of the Internal Colt clients via email and telephone communication tools to cultivate leads from existing, dormant and new customer listings within defined marketing campaigns and activities.
• To provide customer service and information provision, lead qualification and generation in compliance with the group’s Quality system and procedures set by the client.
Key accountabilities:
• Contact businesses or individuals by telephone in order to market sales for goods or services.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter details into the system.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Obtain names and telephone numbers of contact persons of potential customers.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Telephone or write letters to respond to correspondence from customers or to follow up initial contacts.
• Maintain records of contacts, accounts, and orders.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
• Conduct client or market surveys in order to obtain information about potential customers.
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
Business knowledge and skills:
• Sound understanding of current global marketing initiatives / approaches
• Excellent understanding of the internal processes, applications and tools
• Excellent communication and interpersonal skills
• Flexible approach and an ability to operate effectively with uncertainty and change
• Ability to work well under pressure and meet tight deadlines
• Self motivated and an ability to energise matrix and virtual teams to meet objectives
• Extremely well organised with an ability to handle and digest large amounts of information from a variety of sources.
• Good competence in MS Office; Excel
• Sound technical knowledge of, ideally, voice data and managed services
Experience:
• 3+ years’ experience in Telemarketing preferably in the B2B environment
• Experience of marketing and sales to SMB/SME sectors via direct and indirect channels working within the IT or telecoms industry
• Experience of working and managing cross-functional projects.
• Excellent corporate/commercial understanding of business and financial issues
• Demonstrable understanding of key business drivers for partners, resellers, fixed telecoms operators, and SME customers
• Excellent communication and interpersonal skills
• Is creative, has imagination and inventiveness to generate new ideas and implement these to the benefit of the business
• Is an analytical and strategic thinker
• Establishes credibility with Customers and COLT employees
Qualifications:
• Technical or Business related Degree
• Excellent knowledge of English grammar and spelling as well as a business conversational knowledge of at least one other language : Italian, French, German, Spanish or Portuguese
Colt began in 1992 with funding from Fidelity Investments. Within a year we’d completed 15 km of our London network, and been granted a PTO licence so that we could offer voice and transmission services. We soon had our very first customer.
We then signed various interconnect agreements and by 1995 had completed the initial phase of our network in London’s West End. That meant we could compete for business amongst the vibrant media, advertising and broadcasting community located in that area. We won more and more customers and by 1996 Colt was floated on the London Stock Exchange and the NASDAQ. We opened for business in Frankfurt, and gained our licence to operate in France.
Our European expansion continued as we raised new capital, won many awards, and began to work in Spain, Switzerland, and deepen our presence in France and Germany.
As of today, we are Europe’s leading information delivery platform, with over 35,000 European business and government customers. We have the fastest end-to-end European Ethernet network, seamlessly connecting over 100 cities. We also own and operate 19 state-of-the-art data centres.
At Colt, we continue to invest heavily in our ability to deliver integrated network and IT managed services. We have over 250 skilled experts, working across a broad range of technologies. We are also helping to lead industry standards and certification for cloud services.
Looking ahead, we are committed to constantly growing our ability to deliver solutions that make a real difference to our customers, and to underpin this with award-winning customer service.