Job expirat
Responsibilities:
• Responsible for answering the emergency telephone line and taking appropriate,
immediate action.
• Handle guest requests in an effective way by taking ownership of the request then
following-up until the matter is finalized to the guest's satisfaction.
• Maintains a cash float for giving change and cashing traveler checks for guests.
• Takes care of lost and found items and the related documentation.
• Records significant guest related issues in the daily logbook for shared knowledge and
follow-up.
• Answers internal and external telephone calls through the switchboard, taking messages
and forwarding them on to the appropriate person.
• Makes public address announcements as needed.
• Assigned special duties such as Lost & Found, Office Supplies and Post Cards.
Special Requirements:
Requirements:
• Fluent in verbal and written English communication skills.
• Fluency in at least one other language such as German, Spanish, French or Italian is
preferable.
Education:
A minimum of 2-year Associates Degree or Equivalent in Hotel management and/or Guest
RElations from a recognized hotel institution.
Experience:
Minimum of 2 years prior experience in hospitality front desk environment.
Knowledge:
• Possess some typing and computer software skills, i.e. Microsoft Word, Excel and Fidelio
Cruise, Micros, etc.
• Customer service/Guest Relations Oriented and well organized.
• Must be able to oversee and provide quality service for a large passenger vessel that can
include from 1000 to 3000 guests.
PHYSICAL REQUIREMENTS:
• While performing the essential functions of this job, all team members are required to
stand; walk long distances on the ship; use hands to touch, handle or feel; reach with
hands and arms; talk or hear and taste or smell. All vessel positions require repetitive
motion of bending climbing, going up and down stairs and lifting more than 25 pounds.
This job requires specific vision abilities to include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust focus.
• All team members must be physically able to participate in emergency life saving
procedures and drills.
• Work within different temperature changes indoors to outdoors.
• Able to pass basic safety course.
• This is a minimal description of duties. Other work requirements may be necessary and
assigned as business or maritime law dictates
C.T.N. JOB SELECTION, Brasov este cea mai renumita firma de recrutare si plasare de forta de munca pentru Vase de Croaziera, consultanta pe piata muncii in domeniul hotelier
Avem o traditie de 14 ani in aceasta industrie si colaboram cu cele mai bune companii de croaziera americane si nu numai.
