Job expirat
•Operates in accordance with ISM safety rules and regulations as well as with company
policy and in the interests of the owner at all times
• Knows and adheres to company regulations, SOPs and ISM, especially where relevant
to the ship‘s operation
• Ensures passenger satisfaction through proper handling of their issues / situations
• Passenger cash payments
• Daily settlement with restaurant stewards and barkeeper
• Checking the day‘s bookingsBooking invoices and delivery receipts
• Crew / passenger charges (phone calls, faxes, postcards, etc)
• In charge of wake-up calls
• Passengers‘ passports – safe keeping and logging
• Cleanliness of the front desk and back office
• Prepares passenger landing forms whenever requested
• Completion of any other task / paperwork requested by chief purser or crew purser
Qualification:
• Proficiency in computer skills / knowledge
• Customer service orientated
• Experience in cash handling procedures
• Good training and organisational skills
• Good English skills and knowledge of another foreign language
• Several years‘ experience in front desk operation, night duties preferred
Job requirements:
• Ability to work under duress and on his/her own initiative, reliability
• Trustworthy person, maintaining confidentiality at all times
• Good administrational skills
• Self assured and calm manner towards staff, passengers and authorities
• Good communication skills
• Well-groomed and of clean appearance