Job expirat
POSITION SUMMARY
Responsible for service in the buffet areas and for all support functions in the restaurants up
to and including assisting a Waiter or a Senior Waiter in the service of an assigned work
station in a restaurant.
In order to consistently exceed guest expectations and provide the highest levels of product
and services, additional duties and responsibilities may be assigned as needed.
NCL’S PHILOSOPHY OF S.T.Y.L.E. – Service Teamwork and Yes Lead to Excellence
In accordance with Norwegian Cruise Line philosophy, all team members work together
sharing in a common goal of a successful, profitable and innovative company. Team
members are to demonstrate integrity, fairness and honesty. These are our core values
that we will live by in our daily interaction with all of our external and internal customers.
All team members are to demonstrate and role model all the principles of S.T.Y.L.E.
PRINCIPLES OF STYLE
Service, Value, Innovation, Shareholder Value, Health/Safety/Environment, Community
Involvement
MOTTO
We are selling vacations and delivering dreams
ESSENTIAL FUNCTIONS
• Responsible for assisting in achieving the departmental guest satisfaction targets and
the food and beverage revenues determined by the Company for the restaurant
organization.
• Follows at all times company service standards and sequences of service for
breakfast, lunch, dinner and buffets.
• Complies with all company policies, rules and regulations.
• Resolves in a satisfactory and proactive manner all service and product deficiencies
in his/her station and reports any incidents or challenges to the Senior Waiter or
Waiter or to an Assistant Maitre D’.
• Performs the functions of escorting guests and/or resetting tables when required by
work schedules.
• Checks with every guest, during each meal period, to ascertain satisfaction with
service and food.
• Follows and is compliant with all Public Health rules and regulations.
• Follows instructions from the Senior Waiter, Waiter or Assistant Maitre D’ in order to
ensure timeliness of service to guests.
• Ensures that his/her workstation is properly set-up for each meal period and that the
mise-en-place is appropriate for the expected level of business.
• Ensures that his/her workstation is properly cleaned and re-set at the end of each
meal period.
• Follows schedules, work assignments and executes the side jobs that are determined
by management and or Senior Waiter or Waiter.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS,
and carry out the policies and procedures appropriate for his/her position.
DIMENSIONS
• Must be able to manage and service a workstation in a restaurant that is comprised
of 18 to 24 seats.
• Must be able to carry up to 12 covers in a waiter tray or 16 glasses in the same
fashion.
• Must be able to assist in the service of breakfast, lunch and dinner within the time
frames established by the Company for each meal period and for the different
amounts of guests seated at a table.
NATURE AND SCOPE
• Takes ownership and sees to completion the side duties assigned by management
and or Senior Waiter/Waiter.
• Assists in achieving the budgets that are determined for the restaurant operation by
protecting and safeguarding all equipment and materials necessary for the daily
operation, including avoiding breakage by following the proper handling procedures.
• Attends the regular departmental meeting and the training sessions as scheduled.
• Assists to ensure that special requests, dietary requirements, anniversaries and
birthdays are observed and followed through in his/her station according to company
policies.
• Recommends the specialty restaurants and other revenue generating areas to the
guests.
• Follows company guidelines regarding grooming, uniforms and personal hygiene.
QUALIFICATIONS
• Minimum of 6 months to one year working experience in a three meal period
environment in hotels or restaurants.
• Track record in achieving positive guest comments.
• Knowledge of food and beverage products and terminology.
EDUCATION
• Secondary Education degree or equivalent is mandatory.
• Courses and or training in safety, environmental, public health and sanitation
regulations and procedures are required.
ATTRIBUTES
• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates
PHYSICAL REQUIREMENTS
• While performing the essential functions of this job, all team members are required
to stand; walk long distances on the ship; use hands to touch, handle or feel; reach
with hands and arms; talk or hear and taste or smell. All vessel positions require
repetitive motion of bending, climbing, going up and down stairs and lifting more
than 25 pounds. This job requires specific vision abilities to include close vision,
distance vision, color vision, peripheral vision, depth perception and ability to adjust
focus.
• All team members must be physically able to participate in emergency life saving
procedures and drills. All vessel positions require full use and range of arms and legs
as well as full visual, verbal and hearing abilities to receive and give instructions in
the event of an emergency including the lowering of lifeboats.
• Work within different temperature changes—indoors to outdoors.
• Able to pass basic safety course.
• This is a minimal description of duties. Other work requirements may be necessary
and assigned as business or maritime law dictates.
C.T.N. JOB SELECTION, Brasov este cea mai renumita firma de recrutare si plasare de forta de munca pentru Vase de Croaziera, consultanta pe piata muncii in domeniul hotelier
Avem o traditie de 14 ani in aceasta industrie si colaboram cu cele mai bune companii de croaziera americane si nu numai.
