Tour Escort

- looking for more information about the ports and excursion destinations, giving the best advice to
the Guests on the choice of excursions, without forgetting the budget objective
- knowing the excursion program (Tour Magazine, timing of tours, Port Information)
- knowing the ship and all the services provided onboard and ashore
- looking after the daily preparation of excursion materials (signs for the buses, stickers, table
numbers…), keeping the front desk clean and tidy.
- assigning correct stickers to Guests at the meeting point
- giving language test to the guides before the departure of the excursions, checking the logistic of
the buses on the pier, the correct function of’ A/C and microphone.
- escorting guests during the excursions having the “Excursion Kit” at all time
- introducing himself to cruise guests before the bus leaves, counting guests after every stop,
checking the timing, jumping activity autonomously. When at the restaurant checking dishes
quality e quantity of food. Informing Tour Manager and Tour Agent in case of accident and injury.
- assisting in translation in case of need
- knowing the Operational Manuals, the application of Sa&Pi (print and void excursion tickets…)
and Argo (participant receipt, recap groups and commission…)
- counting excursions tickets, managing accounts, filling up Daily Sales and Daily Report.
- listening to complaints reporting to the Tour Manager any discrepancies from the Operational
Manuals or non-conformities in respect of Company standards, suggesting changes based on
customers' comments
- carrying out public relations with guests in various occasions during the excursion and during
time off scheduled including continual smile and courtesy towards guests and colleagues
- collaborating with other departments, reporting any problematic questions to the Tour Manager
- giving assistance during injury / accident on tour
- being responsible for transfer, disembarkation lists, disembarkation breakdown, giving assistance
while on the pier during the disembarkation of guests
- being among the most important and main support for the Tour Manager.
- for specific duties please refer to P2.06-IO18 Guidelines for an excellent tour escort / P2.06
Man.01 Shore Excursions Manual Rev.8