Job expirat
- Follow strict company policies and procedures and deliver a consistent and professional level of service at all times;
- Achieve set revenue targets and call quality objectives;
- Manage a collection portfolio through:
- Collection calls, escalation and issue dunning letters to overdue accounts
- Email communication
- Dispute resolution
- Recommendations for credits/write-offs
- Reconciliation
- Participate in client and customer conference calls;
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments;
- Responsible for regular forecasting and status reporting for portfolio;
- Respond to all requests for accounts receivable information or analysis to the client;
- Communicate and follow up effectively with sales department regarding customer accounts on a timely basis;
- Generate and distribute weekly/monthly AR reports;
- Establish and maintain effective and cooperative working relationships with the involved departments.
- Minimum 2 years work experience;
- Previous experience in business process area as Collections, Client Service - including problem resolution;
- Billing - Accounts Receivable knowledge/experience a plus;
- Accounting, analysis and credit risk assessment skills;
- Attention to detail and the desire to take responsibility for assigned customers;
- Good in dealing with numbers and information;
- To be able to work in teams, under pressure and with strict deadlines;
- Driven and enthusiastic personality;
- Excel and Word skills and basic knowledge of economic terms (ie. Invoice, VAT);
- Ability to work in a team environment as well as individually;
- Ability to learn multiple software applications;
- Fluency in English and French OR German.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
