Job expirat
- Knowledge, understanding and compliance with all policies and procedures;
- Coordinate activity for collection team in all matters related to accounts receivable for assigned customer groups including:
- Effectively supervise and develop staff day to day, ensuring that they are motivated and empowered to maximize performance and maintain high morale
- Provide motivation for the successful accomplishment of the assigned team's quality standards and goals
- Monitor floor activity to assist employees
- Provide ongoing feedback to employees regarding files, performance and improvement opportunities
- Act as escalation point, negotiate and create solutions for resolution;
- Present, analyze, promote and support all new initiatives;
- Accountable for all decisions, actions and directives with respect to job responsibilities;
- When requested, manage and track account settlements and/or accounts closed by Client within established guidelines;
- When requested, conduct monthly audits to ensure that accounts have been executed in compliance with Client's requirements;
- Ensure compliance with client, office and company standards, policies and procedures;
- Coordinates with Stakeholders to resolve operation workflow issue impacting AR payments (contracts, billing system, client issues).
- 3 to 5 years work experience preferably with previous managerial experience;
- University degree in economical or related fields;
- German and English at an advanced level is mandatory;
- Previous experience in business process area as Collections, Client Service - including problem resolution, Billing - Accounts Receivable and Credit Assessment knowledge/experience a plus;
- Analytical skills;
- Customer service orientation;
- Organized person, able to multi-task and ensure a quality work;
- Creative in exploring possible solutions and implement them;
- Excellent communication skills in both verbal and written.
Bring your talent and passion to Accenture - sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world's leading companies providing consulting, technology and outsourcing services, with approximately 281,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees' development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills, visit our careers website accenture.ro/cariere and our Facebook page facebook.com/accenture in romania.
