Job expirat
We are recruiting for a new RFID production division of a multinational company in Timisoara,
Customer Service Representative (resident within Timisoara area !)
Main Job Purpose:
• To ensure all customer communications are dealt with promptly, accurately and efficiently, ensuring telephone calls and e-mails are timely and professionally responded.
• To maintain and develop customer goodwill and accounts.
• To provide a proactive customer care service in a professional and courteous manner to the allocated clients
• Provide formal communication (written and spoken), ensuring that the highest service levels are maintained for our customers.
• Liaising with all relevant departments to obtain the best production dates.
Major Duties and Responsibilities:
• To ensure that all telephones are answered promptly and enquires and queries are dealt with
in a professional manner.
• To ensure any verbal instruction from a customer is always, without fail, confirmed back to the customer in writing, thus ensuring our interpretation of those instructions is correct.
• To ensure all customers' correspondence, whether by fax or post, are dealt with immediately and effectively, advising the customer and relevant sales person or Operations Manager of any delays
in answering their enquiry.
• To ensure any communication from Sales or Operations are transmitted immediately.
• Advises Sales staff of any problems with any of their customer accounts immediately you hear of them.
• All correspondence is filed correctly.
• Deals with and ensures all customer complaints are raised and completed in line with Company practice and procedures.
• To chase customer orders progressively through production, in order to meet customer’s required due date. • Ensure any customer amendments are actioned.
Job Holder Specification:
• Clear and polite telephone manner with excellent communication skills.
• Ability to work well under pressure.
• Positive, pro-active attitude and flexible approach.
• Organized, self motivated, dynamic and goal oriented.
• Accurate and numerate.
• Ability to plan and prioritise.
• Very good team player.
Foreign languages:
Fluent in English; any other additional language would be a plus.
Experience:
• Previous working experience in Customer Service
What we offer, in addition to salary:
- meal tickets
- monthly & annual bonuses
- 13th salary
- holiday tickets
- health insurance
- transportation
RECRUTARE / TRAINING / CONSULTANTA HR
Delta HR Consult activeaza in domeniul resurselor umane din anul 2000, fiind deja una din firmele cu traditie pe piata din vestul Romaniei.
Activitatile de inceput au constat in recrutare si selectie personal, dublate de sprijinirea clientilor in orientarea si integrarea noilor angajati prin programe de training corespunzatoare. Ulterior, activitatea a fost dezvoltata in directia oferirii de solutii complete in zona resurselor umane, prin programe de consultanta, audit de resurse umane si diagnoza organizationala. Sprijinul oferit in sensul eficientizarii functiei de resurse umane este dublat de activitati complexe de training si team building.
