Job expirat
From this posistion You will be offering IT 2nd level support for our global clients.
Your main resposabilities will be as follow:
- troubleshooting on Windows XP clients;
- install updates for clients software (e.g. IE, Adobe,.NET, etc…) ;
- support via internal ticketing system tools, e-mail and phone;
- connect remotely on client workstations/servers for gathering necessary information, analyze and solve client's incidents;
- incident tracking and updating using our internal tools;
- ticketing monitoring and follow-up & maintaining communication with the customer;
- analyzing problems/situations, understanding problem impact on client business;
- responding to clients queries, providing timely resolutions to client’s issues;
- document changes in our internal work instructions;
- maintaining highest customer satisfaction
- German language is MANDATORY ; English – minimun intermediate level;
- 2-4 years of experience in IT field;
- experience in large IT infrastructures;
- windows server 2003 management know-how;
- skills in Windows environment including Windows Explorer and Internet Explorer;
- good command of MS Office package;
- windows XP knowledge & troubleshooting;
- managing software and tools (also updating);
- basic knowledge of various web browsers (IE, Firefox, etc);
- strong written and oral communication skills;
- able to work both independently and in team environment;
- able to communicate problems/issues to customers in a non-technical manner;
- customer focus;
The following represents an advantage:
- Experience with SharePoint services;
- Ticketing systems knowledge.
Don`t miss this GREAT OPPORTUNITY and JOIN US in a global organization with talented professionals, excellent benefits package and international know-how!
We can offer YOU:
• the possibility of working in a global operations center, with access to large infrastructures and environments
• excellent professional development opportunities
• opportunity for continuous development of your IT knowledge and skills, through trainings and international experience
• benefits package: bonus based on performance, meal tickets, medical insurance, compensations for public transportation
Siemens ofera produse de inalta calitate la preturi competitive dar atunci cand si competitorii ofera produse comparabile in functiune, calitate si pret, alti factori intra in joc in impunerea pe piata: brandul puternic, reputatia foarte buna, o istorie a prezentei in tara.
