Job expirat
- Root Cause Analysis to address client dissatisfaction in order to improve our services;
- Customer Satisfaction process management;
- Ensure process consistency;
- Develop internal performance management dashboards enabling performance measurement and target setting.
Bachelor’s degree in a Economics/ business administration/ management;
- 1 year of advanced experience in handling Excel & PPT;
- 1 year of experience in logistics/banking on customer claims is preferable;
- Proficient with Microsoft Office (Excel, PowerPoint and Word);
- Good analytical and organizational skills;
- Good project management skills;
- Excellent verbal and written communication skills in English;
- High level of professionalism and integrity;
- Self-motivated;
- Basics of Marketing/Market Research is a plus;
- Residence in or availability to relocate to Timisoara.
- Training opportunities and career development plan;
- Competitive financial package: salary, performance bonus, meal tickets and sport allowance;
- Private medical plan insurance;
- Exceptional office comfort: top office facilities and equipment, central building office.
Apply online or send your application including an up-to-date CV and a brief cover letter outlining why you think you are suitable for this role to our Staffing Department at staffing@toluna.com, quoting the job title in the subject line.
Welcome to our innovative team of professionals in online market research!
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
