Job expirat
- Providing support to cross-functional issues involving in-scope processes and guide end-users in issue resolution.
- Assisting business users for ad-hoc queries and training as needed.
- Analyzing/troubleshooting and undergoing corrective action related to all in-scope areas.
- Analyzing and evaluating assigned tickets and support resolution in the area of documentation required by the project customer.
- Identifying and supporting priority tickets as per business necessity and given KPI measurement.
- Documentation of all analysis, recommendations, configurations, enhancements, etc. in the provided tool environment (incident management system).
- Work independently and collaboratively with support teams to resolve incidents.
- Ensure customer satisfaction by responding to incoming contacts via phone, e-mail or web.
- Replying to user requests for information and assisting with SAP related problem resolution.
- Recognizing and initiating solutions to user problems and concerns associated with all SAP modules implemented in the scope area.
- Logging problems, complaints, and service requests in centralized ticketing system.
- Documenting and maintaining ticket history.
- Experience in Support – Basic SAP
- Experience in Support – SAP modules: PDM and QM.
- German and English – advanced level
- Working knowledge of business and computer systems / software
- Excellent customer service skills and ability to communicate with all levels of employees
- Flexibility, good problem solving capacity and troubleshooting skills
- Ability to establish and maintain outstanding relationships with customers, vendors, co-workers and users
“ Fiecare clipa de cautare este o clipa de regasire” ( Paulo Coelho)
Sunteti in cautarea unui loc de munca? Simplificati-va acest proces de cautare, apeland la noi. Step Up va pune la dispozitie specialisti in domeniul Resurselor Umane care va vor oferi suport in dezvoltarea carierei dvs.
Va asteptam pentru a parcuge impreuna drumul spre atingerea obiectivelor dvs profesionale.