Job expirat
Service Quality is part of the delivery network, which represents the interface between customer and service delivery units of Siemens IT Solutions and Services. This includes Service Level Agreement (SLA) Management, Escalation Management, Change Management and Reporting / Billing. Also part of daily job details are coordination of cross organizational tasks and processes, assistance in standardization of tools and platforms and performance of Customer Audits.
In this role you will be providing support by coordinating the implementation of changes to the IT infrastructure and processes for our customers. You are responsible for sub-projects towards the project management for changes or Operational Teams. Also you are the contact person for the Customer Service Management or the project management according to ITIL descriptions. Your day to day tasks include:
• Analysis of the documents handed over by the Customer Service Management or project management in terms of completeness.
• Customer requirements analysis.
• Development of strategies for the prevention of customer claims.
• Controlling the change implementations and respectively the sub-project within the scope of the agreed due dates, costs and quality to the customer’s satisfaction. Optimization of the profitability during change implementations.
• Communication with the implementation team and the involved partners.
• Active collection of feedbacks from the team, from the customer and from the management.
• Analysis of information, knowledge and experiences in the course of the change implementation and provision of the results in basic project reports.
• Basic IT knowledge: understanding the IT processes and operations regarding desktops and server management.
• Very good coordination skills.
• High Customer Focus skills and customer relations experience.
• Able to motivate and convince parties involved in complex multinational environments.
• Fluent in German language.
The following are a plus:
• Ticketing system knowledge
• ITIL knowledge
Join us in a global organization with talented professionals, excellent benefits package and
international know-how!
We offer you:
- the opportunity to work in a global operations center, with access to large infrastructures and environments
- excellent professional development opportunities
- continuous development of your IT knowledge and skills, through trainings and multinational experiences
- outstanding benefits package: bonus based on performance, meal tickets, medical insurance, compensations for public transportation etc.
Siemens ofera produse de inalta calitate la preturi competitive dar atunci cand si competitorii ofera produse comparabile in functiune, calitate si pret, alti factori intra in joc in impunerea pe piata: brandul puternic, reputatia foarte buna, o istorie a prezentei in tara.
