Job expirat
Within the Toluna group, we have created an industry-leading, bespoke panel & online community management system for online market research. Being a member of Products and Technologies Team, your role will be to act as the key point of contact for technical and user support via telephone and e-mail to our international internal and external clients using this system. A part of the mission is to provide the clients some services as scripting questionnaires through the same system. This role would ideally suit a recent university graduate looking to progress with their career in a client technical contact environment.
Responsibilities:
Client support:
- Learning and understanding how our technology platform is used by our clients;
- Technical and user support for our external and internal client base (via e-mail and telephone);
- Ensuring that our Service Level Agreement commitment to clients is adhered to – reporting of updates and issues in a timely manner.
Managing services for clients:
- Using the system to help clients with their projects by scripting the surveys they are looking to deploy;
- Help them to update their panels and launch their projects in the requested time lines;
- Afford training and demos of the system to clients.
Requirements:
- Mandatory advanced level of English and French language (written and spoken);
- Excellent written/verbal communication skills: enjoys speaking daily with clients directly;
- IT proficiency particularly in internet-driven applications, Outlook, Word, Excel and PowerPoint;
- Familiarity and understanding of web based software, familiarity with different browsers;
- Knowledge HTML or Market Research software is advantageous;
- Recent experience in client/customer services is a plus.
What we offer:
- Great opportunities for career development;
- Financial benefits: fix salary, performance bonus, meal tickets, sport allowance;
- A chance to work in a truly multinational company, as part of a young and dynamic team;
- Top office facilities and equipment.
If you are interested, please apply online or address your English CV and application letter to our Human Resources Department at staffing@toluna.com, specifying in the subject of your email the title of the job.
Please note that only eligible candidates will be contacted for an interview.
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
