Job expirat
• Learn and have a great understanding of Toluna Technology products and how our technology platform is used by our clients;
• Provide assistance for our DIY tools (e.g. PanelPortalTM, QuickSurveyTm, TolunaAnalyticsTm) such as scripting surveys, update the client's panel, preparing data files and reports.
• Offer technical and user support for our external and internal clients (via e-mail and telephone);
• Ensure Service Level Agreement commitment to clients is adhered to — reports updates and
issues to management team in a timely manner; escalates requests for additional services to
Services team for further pricing;
• Collaborate with the Technology Services Team for complex requests such as: full service survey scripting, panel updates and management, project launches.
• Assist the Technology Consulting team (Pre-Sales) with client demos of our DIY tools;
• Provide training sessions on the products for both internal and new clients/users.
• Participate in the user testing of new software releases for the final validation of the products.
• Availability for working hours from 15:30 to 00:00 Romanian time zone, in order to cover requests from North American Clients;
• Mandatory advanced level of English (both written and spoken);
• Excellent knowledge of a second European language is a definite asset (French, Italian or German);
• Excellent written/verbal communication skills: enjoys speaking daily with clients directly;
• IT proficiency particularly in Internet-driven applications and MS Office package; Familiarity and understanding of web based software, familiarity with different browsers; Knowledge of HTML or Market Research software is preferable;
• Recent experience in client/customer services is a great advantage;
• Market research familiarity is a plus;
• Training opportunities and career development plan;
• Competitive financial package: salary, performance bonus, meal tickets and sport allowance;
• Yearly performance evaluation and compensation based on your results;
• Exceptional office comfort: top office facilities and equipment, central building office;
• Private medical plan insurance.
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
