Job expirat
For one of our international clients in the banking sector we are looking for a
HR SHARED SERVICES EMEA SERVICE DELIVERY HEAD (BUDAPEST)
who will be responsible for managing 12+ in-country services teams in EMEA. This role is an active part of the EMEA senior leadership team, providing leadership and management expertise to the in-country service teams. This role is responsible for managing all in-country HR operations with over 120+ team members across EMEA.
Key responsibilities:
Lead and manage the country services to ensure excellent service, controls and regulatory adherence;
Ensure daily operations of HR administration, benefits management, customer service, reporting, and HR related systems adoption are in line with regional and global expectations - adhere to regional / global procedures (change control, methodologies, MIS etc.);
Encourage the development / implementation / maintenance of new regional processes to support the location strategy across all locations;
Lead the continuing implementation of significant re-engineering of the operations to provide a step change in service quality across all countries;
Participate in the annual regional budget process, understand and be responsible for cost-effective expense control of the countries;
Build and manage the country service teams to strengthen performance of existing operations and enable continuing growth - including resource / staffing plans, work priorities as well as development of effective feedback mechanisms;
Maintain effective partnerships across HRSS - influence peers and project staff across the region and globally;
Build working partnerships with key customers across all countries to facilitate change and enhance the services provided by HRSS;
Manage relationships with key regional vendors whilst ensuring agreed SLA's are met;
Build a robust framework to monitor, plan and continuously improve the operations support across all countries in region;
Ensure effective management of risks and issues throughout the countries with robust processes and tools;
Manage direct reports focusing on employee development, growth and performance.
The successful candidate should have the following attributes:
Relevant university degree;
English language proficiency;
Extensive experience within HR shared services with a minimum of 10 years experience;
Strong knowledge and experience of leading re-engineering and change within an organization across multiple countries;
Excellent working knowledge of HR business processes;
Extensive knowledge and experience of operations management tools, methods and techniques;
Extensive leadership experience;
HR Systems skills and understanding;
Demonstrate good interpersonal skills by displaying an understanding of the needs and perspectives of others;
Organizational, communication, negotiation and influencing skills;
Ability to influence and create change within an organization;
Highly motivated, organized and methodical;
Logical, analytic and rationale;
Drives client value, results focused, partnership & collaboration, builds great teams, ownership & accountability, leads change.
The company is a dynamic organization with lots of freedom to implement own visions and ideas, offers real challenges, a lot of work, an above average compensation and benefits package, good career development possibilities in an international environment.
Other notes
In case of your interest to apply for this position, please, send us your curriculum vitae both in Romanian and English language with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly via e-mail.
Numărul de referinţă 1-12-1332
Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.